7 Proven Email Templates From Never Split The Difference

In the world of business communication, mastering the art of negotiation through email can significantly enhance your ability to achieve favorable outcomes. Never Split The Difference by Chris Voss, a former FBI hostage negotiator, provides invaluable insights into negotiation techniques. Here are seven proven email templates drawn from the strategies within the book, designed to help you influence and persuade through your written communication.

1. The Calibrated Question 📝

Calibrated questions are open-ended questions that aim to gather as much information as possible. They subtly guide the conversation while making the other person feel in control.

<div style="text-align: center;"> <img src="https://tse1.mm.bing.net/th?q=calibrated questions negotiation" alt="Calibrated Questions in Negotiation"> </div>

Template:

Hi [Name],

I hope this email finds you well. I’m reaching out to better understand your perspective on [topic]. Could you help me by sharing what your priorities are in this situation?

Looking forward to your thoughts,
[Your Name]

2. The Mirroring Technique 🪞

Mirroring is a technique where you reflect the last few words or the underlying emotion back to the person. It encourages elaboration and deepens the rapport.

<div style="text-align: center;"> <img src="https://tse1.mm.bing.net/th?q=mirroring in negotiation" alt="Mirroring Technique in Negotiation"> </div>

Template:

Hi [Name],

I understand that [reflecting the last few words or emotion expressed by the counterpart]. Could you elaborate on why this is important for you?

Best,
[Your Name]

3. The Label Technique 🏷️

Labeling involves articulating the feelings or issues you believe are affecting the other party. This shows empathy and understanding.

<div style="text-align: center;"> <img src="https://tse1.mm.bing.net/th?q=labeling technique negotiation" alt="Labeling Technique in Negotiation"> </div>

Template:

Hi [Name],

I sense that this situation might be frustrating for you. It seems like [label the emotion or issue]. Is there a way we can address this together?

Warm regards,
[Your Name]

4. The Pause Email ⏸️

A strategic pause can make the counterpart think more deeply about their position, often leading to concessions or more information.

<div style="text-align: center;"> <img src="https://tse1.mm.bing.net/th?q=strategic pause negotiation" alt="Strategic Pause in Negotiation"> </div>

Template:

Dear [Name],

After considering your last message, I’d like to reflect further on our discussion. Could we pause here for a moment to think this through?

Kind regards,
[Your Name]

5. The Accusation Audit 🎯

Start with accusations the other party might have against you, and then disarm them, building trust in the process.

<div style="text-align: center;"> <img src="https://tse1.mm.bing.net/th?q=accusation audit negotiation" alt="Accusation Audit in Negotiation"> </div>

Template:

Hi [Name],

I might have come across as too aggressive or self-focused. I want to assure you that my intention is to find a solution beneficial to both of us. Let’s discuss how we can move forward.

Sincerely,
[Your Name]

6. The Email That Sounds Like It’s In Their Interest 💡

This approach is designed to make the recipient feel as though their interests are at the forefront, subtly aligning your objectives with theirs.

<div style="text-align: center;"> <img src="https://tse1.mm.bing.net/th?q=negotiating in their interest" alt="Negotiating in Their Interest"> </div>

Template:

Hi [Name],

I’ve been thinking about how this situation could benefit you. What if we consider [idea that aligns with their interest and yours]?

Looking forward to your feedback,
[Your Name]

7. The No-Oriented Question 🙅‍♂️

This technique leverages the natural human tendency to resist loss or coercion by asking for permission in a manner that feels less imposing.

<div style="text-align: center;"> <img src="https://tse1.mm.bing.net/th?q=no-oriented questions negotiation" alt="No-Oriented Questions in Negotiation"> </div>

Template:

Dear [Name],

Would it be okay if we considered a different approach here? If not, we can revisit our current strategy.

Best regards,
[Your Name]

<p class="pro-note">📌 Note: The key to these templates is not just the words, but the strategic mindset behind them. Your goal is to create an environment of trust and collaboration, where the other party feels understood and respected.</p>

By using these email templates inspired by Never Split The Difference, you can navigate complex negotiations with greater finesse. They are not mere scripts but frameworks that you can adapt to your specific needs, making your emails more persuasive and your negotiations more effective.

In closing, mastering the art of negotiation through emails involves understanding human psychology, employing strategic communication, and fostering relationships built on trust. These templates offer you a starting point, but the real power comes from your ability to genuinely listen, adapt, and respond with empathy. Keep honing your skills, and each negotiation will become a stepping stone to better outcomes.

<div class="faq-section"> <div class="faq-container"> <div class="faq-item"> <div class="faq-question"> <h3>Can these templates be used in personal negotiations?</h3> <span class="faq-toggle">+</span> </div> <div class="faq-answer"> <p>Yes, although they are designed for business contexts, these techniques can also be adapted for personal communications where negotiation or conflict resolution is necessary.</p> </div> </div> <div class="faq-item"> <div class="faq-question"> <h3>How can I personalize these templates?</h3> <span class="faq-toggle">+</span> </div> <div class="faq-answer"> <p>Add personal details, use specific examples, and tailor the language to match your style or relationship with the recipient.</p> </div> </div> <div class="faq-item"> <div class="faq-question"> <h3>Is it possible to overuse these techniques?</h3> <span class="faq-toggle">+</span> </div> <div class="faq-answer"> <p>Yes, if used too often or inauthentically, these strategies might come off as manipulative. Use them judiciously and with genuine intent.</p> </div> </div> </div> </div>